bug_report
complete
D
David E Terrell
Sometimes the captions just don't work. Like AT ALL. I go to Add Captions and click Transcribe and NOTHING happens. So I click about a hundred more times and still nothing. This is not the only bug that is extremely frustrating, there are so many things that sometimes are effortless and take very little time and others that feel like it would've been faster for me to edit manually. To be completely honest, I don't know why I'm paying for this anymore. It's too inconsistent and costs way too much for something that is unreliable.
App version: 1.1.86, Platform: cep
Suhail from FireCut
complete
Suhail from FireCut
Should be fixed now!
Suhail from FireCut
Hi David, thanks for flagging - looking into it, I suspect that the following will help:
- Restart Premiere Pro
- If it doesn't work, try it with a different timeline / project
- If a single click on "Transcribe" doesn't seem to do anything, wait at least 30 seconds before trying again. It's not expected to have a delay here, but if there is something stuck in the integration with Premiere (e.g. we have to get your timeline's state from Premiere, and this can be slow due to many reasons beyond our control) then it might cause a delay between clicking the button and seeing a change