bug_report
complete
O
Oyvind Bendz Strom
Im trying to ad a transcript over a teriode og 2 seconds, since I have a typo. Fist it tells me to make the (out/in) longer than 0,5 sec, but it is already 2 seconds long. And then it just fails multiple times with an error message: ERROR: Unknown error.
Ive tried to close both the FireCut extension ang PP. Still the same.
App version: 1.1.90, Platform: cep
Suhail from FireCut
complete
Suhail from FireCut
Hello - I think it has worked for you since the problem occurred?
When you did have a longer selection and got the "Unknown error" it was due to a connection issue -- I'd suggest this guide for fixing issues of that type: https://learn.firecut.ai/overview/faq#im-getting-the-error-error-error-reaching-the-server-for-license-key-validation.-please-ensure-you-a