Please let us know if that helps / if you continue to face the issue!

Hi Gerald - indeed we can see a "NO_NETWORK_CONNECTION" error in the logs. I would suggest that checking / changing your network conditions would be the first port of call. We have some tips here for a related issue: https://learn.firecut.ai/overview-premiere-pro/faq#im-getting-the-error-error-error-reaching-the-server-for-license-key-validation.-please-ensure-you-a