bug_report
S
Society 77 LLC
Hi,
I hope all is well. I'm unable to create highlights from FireCut and continue to receive an error message from adobe every time. I've muted tracks used original audio and nothing seems to work. This feature use to work like a charm but it has been all off inconsistently for months now.
Any help would be greatly appreciated. Thanks in advance.
I look forward to your response.
Have a fantastic day!
App version: 1.2.1, Platform: cep
Zeeshan Jamshed
Hi there,
Thanks so much for reaching out, and I'm sorry to hear that FireCut has been giving you trouble — especially after it had been working smoothly before. We really appreciate you taking the time to let us know.
I’m going to investigate what's going on with your setup, but in the meantime, could you share a bit more detail to help us narrow things down?
- Does the error appear immediately when creating highlights, or after a certain step?
- If possible, could you send a screenshot or the exact text of the Adobe error message?
- Are there any specific project types, media formats, or timeline setups where this happens consistently?
This information helps us pinpoint the cause much faster.
Thanks again for your patience, and we’ll do our best to get this resolved for you quickly. Wishing you a fantastic day as well!